Contact information
If you have any questions, including technical or financial ones, you can always contact by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
You can use English, Spanish, Russian or Ukrainian languages. If you do not speak these languages please, do not send me translated message. I am able to translate it too.If you experience any problems with the functioning of the indicators, please always send me a screenshot of the problem. Indicators put their errors in the "Experts" tab in MetaTrader (CTRL+T). To check your subscription status do not forget to send me your Clusterdelta username
Below are the most common problems::
- Indicators are not working - Check the subscription status in your authorizer (more info about it here https://clusterdelta.com/en/how-to-use)
- I paid for a subscription, but the indicators are not working - Did you order a subscription after funding the account ? How to install and use indicators.
- Specific Instrument is not loaded - if Clusterdelta server can not recognize your Instrument, select it in the Instrument list in the inputs of the indicator (CTRL+I)
Feedback: We usually respond to all requests within a few hours after receiving during working days, a little bit longer on weekends, and in some difficult cases, it may take up to 24-36 hours. In any case, we can assure you that our support team will definitely provide you with answers as soon as possible.
Official information:
Company: Shelashskyi D, IP
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +38 093 544 44 64 (not for technical support)
Address: Ukraine, Kyiv, 02099, Boryspilska 12-V, fl 82
